Cancellation, Return & Refund Policy

 

Introduction

Thank you for shopping at Crystal Cave India. We are committed to ensuring your satisfaction while maintaining clear guidelines for our return and refund process.

 

Definitions

  • Company: Crystal Cave India Private Limited (located at S.No.65, Raavinagar, Sus, Pune 45)
  • Goods: Items offered for sale on our Service
  • Orders: Requests to purchase Goods from us
  • Service: Our Website (www.crystalcaveindia.com)
  • You: The individual or entity accessing or using our Service

 

Order Cancellation Policy

  • Orders can only be cancelled before they are dispatched.
  • Important Note: Orders cannot be cancelled once they have been shipped.
  • Claims based on buyer's remorse or general product dissatisfaction will not be considered for cancellation or refund.

 

Returns & Refunds Requirements

 

Unboxing Video Requirement (Mandatory)

To protect both our customers and our business, we require video proof of transit damage. To process any refund or replacement claim, you must provide a clear, uninterrupted unboxing video that shows:


  1. The sealed package before opening, clearly showing the shipping label and order details.
  2. The complete unboxing process in a single, unedited take.
  3. The damaged product (including all broken parts/fragments).

No claims will be accepted or processed without this video.

General Return Conditions

To be eligible for a return/refund, the item must meet ALL of these conditions:

 

  1. The return request is submitted within 48 hours of receiving the package.
  2. The item arrived damaged during transit, or is significantly different from the product described at the time of purchase.
  3. The item is returned in its original packaging.

Non-Returnable Items

We cannot accept returns for:

 

  • Customized or personalized goods.
  • Goods explicitly marked as "non-returnable," "final sale," or "clearance" at the time of purchase.
  • Items that cannot be separated after delivery.

 

Refund Conditions & Processing


  • Eligibility: Refunds are strictly issued only for items proven to be damaged during transit via the unboxing video.
  • Return Shipping: Customers are responsible for return shipping costs and the risk of loss or damage during return transit. We strongly recommend using an insured and trackable courier service.
  • Processing Time: Once we receive and inspect the returned Goods, we will notify you of the approval or rejection of your refund. Approved refunds will be credited back to your original method of payment within 5-7 business days.

 

Gift Policy

 

  • If the Goods were marked as a gift when purchased and then shipped directly to you, you will receive a gift credit for the value of your return.
  • If the Goods were not marked as a gift, the refund will be issued to the original purchaser's payment method. 

 

Contact Information

To initiate a return or if you have any questions about this policy, please contact us at:

 

  • Email: info@crystalcaveindia.com

 

Note: We reserve the right to refuse returns that do not meet our specified conditions. All disputes are subject to Pune Jurisdiction only.